I3malaysia Privacy Policy — User Personal Information Protection
This policy explains how i3malaysia collects, uses, stores, and protects the personal information of users on this platform. Please read it carefully to understand your rights and responsibilities.
Last updated: January 2026
Information We Collect
When you register or use the i3malaysia platform, we collect several categories of information necessary to provide a secure and fully functional service.
Account Information
This includes your full name, date of birth, phone number, email address, and the username you registered with. This information is used to verify your identity, process transactions, and contact you when necessary.
Payment Information in MYR
To process deposits and withdrawals in Malaysian Ringgit (MYR), we may collect your bank account number or e-wallet details (such as TNG eWallet). Sensitive financial information is encrypted and not permanently stored on our servers — it is used solely to process the relevant transactions.
Technical & Usage Information
We automatically collect technical data when you access the platform, including IP address, device type, browser model, operating system, pages visited, and session duration. This information helps us identify technical issues, prevent fraud, and improve platform performance.
Categories of Data Collected
- Name, email & phone number
- MYR payment information
- IP address & device data
- Activity & session records
- Cookie & session tracking data
Purpose of Information Use
Account information is used to verify user identity during login, process withdrawal requests, and detect fraudulent activity or unauthorised access.
Technical data is used to ensure the i3malaysia platform runs smoothly, address service disruptions, optimise performance, and tailor the user experience to the device being used.
We use your email and phone number to send transaction notifications, important policy updates, and relevant promotional information — subject to your communication preferences.
Cookies & Tracking Technologies
The i3malaysia platform uses cookies and similar session tracking technologies to enhance the user experience. Cookies are small files stored on your device when you browse the platform.
We use two main types of cookies. Session cookies deleted automatically when you close your browser — they are used to maintain your login status during an active session. Persistent cookies remain on your device for a longer period and help us remember your preferences on future visits.
You can block or delete cookies through your browser settings at any time. However, blocking certain cookies may affect platform functionality, including the ability to stay logged in or access specific features.
Data Storage, Security & Sharing
How We Protect Your Data
I3malaysia implements appropriate technical security measures to protect your personal information against unauthorised access, disclosure, alteration or destruction. These include data encryption in transit and at rest, role-based access controls, and continuous system activity monitoring.
Your data is stored on secured servers and accessible only to staff who require it for legitimate operational purposes. Retention periods vary by data type — account information is kept for as long as the account remains active, while transaction logs are retained in accordance with applicable laws in Malaysia.
Sharing with Third Parties
I3malaysia does not sell users' personal information to third parties. Information may be shared with payment service providers that process your MYR transactions, technical service providers that support platform operations, and relevant authorities when required by law. All third parties that receive user data are required to uphold equivalent security standards.
User Rights Over Personal Data
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Right of Access
You have the right to request a copy of the personal information we hold about you. Contact our support team to make this request.
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Right to Rectification
If your information is inaccurate or out of date, you may request a correction through your account settings or by contacting us directly.
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Right to Erasure
You may request account closure and deletion of associated data, subject to any legal record-keeping obligations that may apply.
Policy Changes & How to Contact Us
I3malaysia reserves the right to update or amend this privacy policy at any time. Any significant changes will be posted on this page with a revised update date. Continued use of the platform after changes have been made constitutes acceptance of the amended policy.
We encourage users to review this page regularly to stay informed about how your personal information is managed. If you disagree with any changes, you have the right to stop using the platform and request account closure.
For any enquiries regarding this privacy policy, your rights as a user, or to submit a data access or deletion request, please contact the i3malaysia support team via email: [email protected]
Our team will make every effort to respond to privacy-related requests within a reasonable timeframe. For general questions about the platform, you may also refer to the FAQ us.